TERMS & CONDITIONS
Please take time to read the terms and conditions of Bushcraft Safaris Limited Safaris Uganda
services. Confirming a safari with Bushcraft Safaris Limited assumes that you have read,
fully understand and accept the terms and conditions described below.
If you have any questions, please do not hesitate to contact us.
- BOOKINGS
1.1 Bushcraft Safaris Limited provides transportation, accommodation bookings, restaurant
meals, excursions and other services in cooperation with independent suppliers.
1.2 All information detailed in client itineraries is given to the best of Bushcraft Safaris
knowledge and based on the latest information available. Bushcraft Safaris Limited cannot
beliable for modified information from third parties, nor for any obvious typing errors.
1.3 To reserve flights and gorilla permits we need: your full names as they appear in passport,
your nationality and passport number.
1.4 Before confirming a safari, the client must inform Bushcraft Safaris Limited of any
preferences and special requests of the participants; e.g. medical needs, diet, requirements
relating to disabilities and any other requirements. Bushcraft Safaris Limited will meet the
requests if possible.
1.5 All packages are subject to availability and not guaranteed until confirmed. Many lodges
and hotels offered by Bushcraft Safaris Limited have limited capacity and therefore it is
essential to make reservations well in advance of your planned trip.
1.6 In the event that you wish to amend your reservation in any way, Bushcraft Safaris
Limited will make the preferred adjustment where practicable and possible and confirm
accordingly. Bushcraft Safaris Limited reserves the right to charge an amendment fee relative
to the actual costs, which will be added to the total invoice.
1.7 Bushcraft Safaris Limited reserves the right to change and re-adjust the tour schedule,
transportation, accommodation and services indicated in the itinerary in the event of
unforeseen circumstances before arrival. Any changes to the itinerary will be communicated
to the client as soon as possible. - PRICES
2.1 The prices quoted for the various safaris are as per the itinerary and include the following
services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals
as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees,
airport transfers where applicable, ground transportation, English speaking driver/guides and
bottled mineral water in the vehicle.
2.2 Expenses that are not covered: international and domestic air fares, visa and passports,
meals not mentioned in the itinerary, drinks other than the mineral water provided in the
vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance
and other items of a personal nature.
2.3 Prices on the website or quoted to our clients are subject to change without notice and are
not guaranteed until confirmed in writing.
2.4 Bushcraft Safaris Limited reserves the right to adjust prices at any time should there be
any fluctuation in the exchange rate or increase in the cost of any element of the tour. The
company will however make every effort to minimize any increases. - EXECUTION OF THE TOUR
3.1 It is a privilege to see animals in their natural habitat and as such, we cannot guarantee
wildlife or game viewing. You must take caution when viewing the animals and carefully
follow the instructions given by either the tour guide or wildlife rangers.
3.2 A gorilla or chimpanzee permit guarantees clients will be able to track the primates in
question but does not guarantee that the animals will be in plain sight.
3.3 Accommodation is based on a twin or double bedded room, tent or banda, with private
bathroom where possible. Single rooms may be available with the payment of a supplement
fee but availability cannot always be guaranteed.
3.4 Bushcraft Safaris Limited reserves the right to substitute equivalent or superior hotels. If a
hotel of equivalent standard is not available Bushcraft Safaris Limited may substitute the next
best quality hotel or suggest superior standard accommodation (extra charges may apply).
3.5 The mode of transport used will be dependent on the number of clients and the route
taken, based on the specifications of the chosen itinerary. Every effort is made to ensure that
vehicles are provided in a roadworthy condition but no liability can be accepted for a
puncture, breakdown, damage, or any delay as a result of the poor road conditions.
3.6 Experienced English speaking driver/guides are a key part of your tour. They are the only
person(s) allowed to drive Bushcraft Safaris Limited’ vehicles. The driver’s decision on all
matters, such as the route taken, is final.
3.7 Bushcraft Safaris Limited reserves the right to alter any route or arrangement, to cancel
the operation of any scheduled tour or vary the safari services in any way in the event of
unforeseen circumstances, such as road closures, bad weather, problems with national parks
or hotels and security considerations. In such cases, alternative arrangements will be made as
circumstances permit.
3.8 Bushcraft Safaris Limited reserves the right to employ subcontractors to carry out all or
part of the services agreed to be supplied.
3.9 Bushcraft Safaris Limited reserves the right to refuse any person from participating or
continuing any tour if, in Bushcraft Safaris Limited’ opinion or in the opinion of any other
person in authority, the person concerned behaves in such a way as to cause or be likely to
cause danger, hazard or inconvenience to any third party, damage to property or to
environments and ecosystems. No refunds will be made and Bushcraft Safaris Limited shall
not be liable for expenses incurred as a result of the termination. - PAYMENT
4.1 All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic
program rate. For gorilla permits, a full advance payment of the permit fee is required in
order to make the reservation.
4.2 The payment balance is due no later than 42 days prior to the safari.
4.3 Bookings made within 42 days before arrival must be paid in full at the time of
confirmation.
4.4 If payment is not received in accordance with the above, Bushcraft Safaris Limited has
the right to cancel the booking.
4.5 Payment can be made by VISA credit card, bank transfer or cash, before the start of the
safari. Note that payments by VISA credit card attract a 5% service charge. Credit card
transactions must be made at least two months prior to the start of your safari. Regretfully,
traveller cheques are no longer accepted.
4.6 The costs of international transactions (or 5% service charge in case of credit card
payments) are to be fully paid by the client. - CANCELLATIONS AND REFUNDS
5.1 All cancellation requests must be made in writing and shall be effective on the date of
actual receipt by Bushcraft Safaris Limited.
5.2 The following cancellation charges apply to the basic program rate:
60 days or more prior to arrival 10% charge
59 – 32 days prior to arrival 25% charge
31 – 8 days prior to arrival 50% charge
7 – 3 days prior to arrival 75% charge
48 hours or less prior to arrival 100% charge Bushcraft Safaris Limited reserves the right to
deduct all expenses incurred from money paid.
5.3 Gorilla permits and air tickets are 100% non-refundable.
5.4 No refunds will be made for any unused services, late arrival or no-show of any of the
members of the tour. - COMPLAINTS
6.1 Bushcraft Safaris Limited shall try to ensure that the company exceeds the expectations in
every area of the tour arrangements. However, suggestions are very much appreciated in
order to keep improving the quality of the service.
6.2 Complaints must be reported immediately to the Bushcraft Safaris Limited representative
and to the supplier of the service in question, who will do their best to resolve the matter. If
the problem is not solved to the client’s satisfaction, the complaint should be reported in
writing and not later than 30 days after completion of the tour.
6.3 Liability for any complaints not notified in accordance with the above described
procedure cannot be accepted. - LIABILITY
7.1 Bushcraft Safaris Limited will make every effort to ensure that all arrangements and
services offered as part of the safari are carried out as specified in the most efficient way
possible. However, the company does not have direct control of the provision of services by
suppliers and, whilst every supplier is chosen with the utmost care, Bushcraft Safaris Limited
does not accept liability for errors or omissions of such suppliers.
7.2 Bushcraft Safaris Limited shall not be liable for any loss, damage or injury of any nature
whatsoever whether to person or property.
7.3 Whilst every care is taken, Bushcraft Safaris Limited cannot be held responsible for the
direct or indirect costs of loss or damage to baggage or personal possessions.
7.4 Bushcraft Safaris Limited cannot accept liability or pay compensation for unforeseen
circumstances beyond the control of the company or its staff, including flight
delays/cancellations or force majeure such as war or threat of war, riots, civil
disturbances, terrorist acts, border closure, acts of government or other authorities, strikes,
thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme
weather conditions, fire, technical and/or mechanical problems to transport and all similar
events beyond the company’s control.
7.5 It is the responsibility of the travel agency/wholesaler to ensure that all members of the
tour have the appropriate passports, visas, travel permits, health certificates and other
documentation required for the safari.
7.6 It is the responsibility of the clients to take proper medical and practical precautions in
regard to health and safety. Medical advice should be sought well before travelling.
7.7 Clients are strongly advised to obtain comprehensive travel insurance before coming to
Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency
while on safari with Bushcraft Safaris Limited.
7.8 The respective laws of the country govern Bushcraft Safaris Limited’ liability to
passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts
of the country in which the cause of action arises.
Thank you for taking time to read these Terms & Conditions! If you have any questions,
please do not hesitate to contact us! Your enjoyment, comfort and safety are our priority.